Effective Date: August 21st, 2024

Welcome to Prime Slime LLC (“Company”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website http://www.prime-slime.com and the products and services offered by Prime Slime LLC. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from using our services.

1. Acceptance of Terms

By using our website, purchasing our products, or engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms. These Terms constitute a legally binding agreement between you and Prime Slime LLC. If you do not agree to any of the Terms outlined herein, you must immediately discontinue your use of our website and services.

2. Modifications to Terms

We reserve the right to amend these Terms at any time to reflect changes in our practices, legal requirements, or other relevant factors. Any such modifications will be effective immediately upon posting on our website. You are responsible for regularly reviewing these Terms. Continued use of our website or services after any changes have been posted signifies your acceptance of the revised Terms. It is your responsibility to stay informed about any updates.

3. Product Information and Availability

We strive to provide accurate and detailed information regarding our products, including descriptions, pricing, and availability. However, despite our best efforts, inaccuracies may occur. Product descriptions, images, specifications, and prices are for informational purposes only and may not reflect the most current or accurate information. We reserve the right to correct any errors or omissions in product information and to modify or update product details at our sole discretion without prior notice.

Product availability is subject to change based on factors such as stock levels, supplier constraints, or other conditions. We reserve the right to limit quantities of products purchased per person or order, and to discontinue products at any time. We may also cancel or refuse orders if product availability changes, pricing errors occur, or other issues arise with your order.

4. Pricing and Payment

All prices listed on our website are in U.S. dollars and are subject to change without prior notice. We make every effort to ensure pricing accuracy, but errors may occur. In the event of a pricing discrepancy, we reserve the right to cancel or adjust orders placed at incorrect prices. If we need to cancel an order due to a pricing error, we will notify you and offer the option to purchase the product at the corrected price or cancel the order.

Payment for products must be completed at the time of purchase. We accept various payment methods as listed on our website, including major credit and debit cards, and other secure payment options. By providing payment information, you authorize us to process the total amount due for your order. Transactions are processed securely using industry-standard encryption to protect your payment information.

5. Refund and Return Policy

Due to the personal and handmade nature of our products, we do not accept returns or exchanges. We are committed to customer satisfaction and will address any issues you may encounter. If you are dissatisfied with your purchase or experience any problems with our products, please contact us immediately at customer-service@prime-slime.com.

Our customer service team will review your concerns and attempt to resolve the issue. Although we cannot offer refunds or exchanges, we are dedicated to providing a resolution and ensuring your satisfaction. In the event of a system error or glitch affecting product pricing, tax, or shipping costs, we will correct the issue and make necessary adjustments to ensure fairness.

6. Shipping and Delivery

We aim to process and ship your orders as quickly as possible. Shipping costs are calculated based on the delivery method selected and the destination of the order. Estimated delivery times provided on our website are approximations and are not guaranteed. Delivery delays may occur due to factors beyond our control, including but not limited to carrier issues, natural disasters, or other unforeseen events.

We are not liable for any delays or damages that occur once the order is with the carrier. If you encounter issues with the delivery of your order, such as loss or damage, please contact us promptly. We will work with you and the carrier to resolve any issues, but our liability is limited to the extent permitted by law.

7. Intellectual Property

All content on our website, including text, images, logos, graphics, and software, is the exclusive property of Prime Slime LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, modification, or distribution of our content is strictly prohibited. Any unauthorized use of our intellectual property may result in legal action, including claims for damages and injunctive relief.

If you wish to use any content from our website, you must obtain prior written consent from us. We reserve the right to enforce our intellectual property rights to the fullest extent permitted by law, including pursuing legal action against those who infringe on our rights.

8. User Conduct

You agree to use our website and services in accordance with all applicable laws and regulations. You are prohibited from engaging in any conduct that disrupts, interferes with, or damages the operation of our website or services. This includes, but is not limited to, unauthorized access to our systems, transmission of harmful code, fraudulent activities, or attempts to interfere with other users’ access to our website.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. You must notify us immediately if you become aware of any unauthorized use of your account or any security breaches.

9. Limitation of Liability

To the fullest extent permitted by law, Prime Slime LLC and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or products. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

Our total liability for any claim arising from these Terms or your use of our website or products is limited to the amount you paid for the product or service in question. This limitation applies to all claims, whether based on contract, tort, or other legal theories.

10. Indemnification

You agree to indemnify, defend, and hold harmless Prime Slime LLC, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of our website, your violation of these Terms, or your infringement of any rights of third parties. This indemnification obligation includes claims arising from your failure to comply with these Terms or applicable laws.

11. Dispute Resolution and Arbitration

These Terms include a mandatory arbitration clause and a class action waiver. Except for claims related to intellectual property rights or those that can be brought in small claims court, any dispute arising between you and Prime Slime LLC will be resolved through binding individual arbitration rather than litigation in court.

Arbitration is a private process where a neutral third-party arbitrator resolves disputes outside of court. The arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA). By agreeing to arbitration, you forfeit your right to bring or participate in class actions, consolidated actions, representative actions, collective actions, or private attorney general actions.

The arbitration will take place in Prosper, Texas, unless otherwise agreed by the parties. The arbitrator’s decision is final and binding, with limited rights to appeal. You are responsible for any costs associated with the arbitration process, except as required by law.

12. Governing Law

These Terms and any disputes arising from or related to them will be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Prosper, Texas.

13. Contact Information

For questions, concerns, or inquiries regarding these Terms or our products, please contact us at:
Prime Slime LLC
Prosper, Texas
Email: customer-service@prime-slime.com

14. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms represent the entire agreement between you and Prime Slime LLC regarding your use of our website and products and supersede all prior agreements and understandings.